Refund policy

STARBEADS LINKED - Return and refund policy

Last updated: 5th August 2026

Returns

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges for: 

  • Change of mind
  • Normal wear and tear
  • Items that have been worn, damaged or altered after delivery

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.

To help us resolve the issue as soon as possible, email starbeadstt@gmail.com and include: 

  • Your order number 
  • Clear photos of the item
  • A brief description of the issue

If approved, we will offer one of the following: 

  • A replacement item 
  • Store credit
  • A full refund (where applicable)

Refunds 

Approved refunds will be processed to your original payment method within 5-10 business days after your request has been reviewed and approved. 

Shipping fees are non-refundable unless the error was made by StarBeads linked.

Order Cancellations

Regular orders may be cancelled before they have been processed or shipped. Once your order has been dispatched, it cannot be cancelled. 

For pre-ordered charm orders, cancellation must be initiated before the pre-order deadline stated clearly on website for each cycle. Failure to do so would result in restriction you to pre-order in future transactions. 

Cash on Delivery 

To ensure a smooth delivery experience for everyone, customers selecting Cash on Delivery must be available to receive their order at the agreed delivery time.

If our courier is unable to complete the delivery because:

  • The customer is unreachable by the contact number/s provided
  • The customer fails to appear at the delivery location
  • The customer refuses the order without prior notice

the order will be considered a failed delivery. 

Our couriers offer one (1) free redelivery. After that you are responsible for paying any additional delivery fees. 

Any inappropriate behaviors toward our delivery service would result in being blacklisted from StarBeads linked.

If your package looks distressed, damaged or broken upon delivery, contact us as soon as possible. 

StarBeads linked reserves the right to refuse or cancel future Cash on Delivery orders from customers with a history of missed or refused deliveries. 

TTPost Delivery

In order to proceed with TTPost delivery, payment must be made through bank transfer. Your order would not be sent out until payment is received and confirmed.

Lost Packages

StarBeads linked is not responsible for delays caused by shipping carriers. However, if your package is lost in transit, please contact us and we'll work with the shipping provider to help resolve the issue.